Refund policy

We do not provide refunds for our custom products, if you have any issues with your purchased product, please send us an email.

You can always contact us for any questions at yourembroiderybyjenika@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.